Your personal information is received and stored in our customer file. It is used to access, customize and carry out an order and to uphold the customer relationship.
The information is used entirely and only by us, except in cases where we use third party agents to perform certain functions for us such as credit card processing and delivering packages. Our company secures the right to collect personal information, which may include your name, surname, address, e-mail address, and
telephone number. We may also collect information regarding your visit, such as the date and time you accessed our website, the pages you visited while on the site and the internet address from the site through which you linked directly to us. This information is used to help us improve Ploos Design. With your authorization, we may use this personal information to inform you about new products or special offers. Ploos Design may need to share your personal information with third parties in limited circumstances. For example, we may release your personal information to third parties to perform services such as advising you of our upcoming collections or products or processing credit card payments. However, such third parties are obligated to maintain the confidentiality of personal information and are not authorized to use personal information for any purpose other than providing those services. We may release certain personal information when we believe that such release is reasonably necessary to protect the rights, property, and safety of others and ourselves.
We want to design things that you love so if you think something is wrong with our products let us know.
We will refund or replace your order accordingly.
Returns shall only be accepted within 8 working days if the product is received undamaged (in the original packaging). The cost of returning the product shall be for the account of the purchaser. Please do not send your order back to us before contacting us at firstname.lastname@example.org and receiving an approval notification. After giving approval, we will transfer the amount to your bank account within 30 days. If you decide to return the articles, the shipping costs incurred for returning these articles will be borne by you. If you exchange the article for one that differs in color or size, shipping costs will be charged again and will be borne by you.
If you receive a wrong article, an article containing a defect or an incorrectly delivered order, you must return the article or the order in an unused state to Ploos Design within (8) eight days. In such a case, Ploos Design will pay the return costs.
You should check the items before using and / or washing them. Used and / or washed items can unfortunately not be returned.